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Gorgias’ valuation rises to $710M with $30M Series C for e-commerce customer support

Gorgias’ valuation rises to $710M with $30M Series C for e-commerce customer support Image
  • Posted on 15th Aug, 2022 13:33 PM
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Gorgias' technology brings all of the channels that shoppers use to contact online stores into one feed for each company.

Gorgias, developing customer service tools for e-commerce companies, raised $30 million in new Series C capital in a round that boosted its valuation to $710 million.

Transpose Platform and Shopify led the round and were joined by previous investors Jason Lemkin of SaaStr, Rajeev Dham from Sapphire Ventures, CRV and Alven.

It’s been a few years since we profiled the company, whose total funding to date is $72.4 million. In late 2020, the company had raised $25 million in Series B funding on a $305 million valuation. The company was valued at $680 million prior to this round, Gorgias co-founder and CEO Romain Lapeyre told TechCrunch via email.

At the time of the Series B, it was supporting more than 4,500 stores with its technology that brings all of the channels that shoppers use to contact online stores into one feed for each company. This way support tickets can be managed in a number of different ways, including live chat, email, phone, SMS, messaging apps and social media.

Today, the six-year-old company is working with more than 10,000 online stores, including Princess Polly, Steve Madden, Olipop and Marine Layer, which are selling products via Shopify, BigCommerce and Adobe Commerce.

Gorgias’ valuation rises to $710M with $30M Series C for e-commerce customer support View Story