For better or for worse: Managing founder-CEO tension inside a startup
How a founder and a CEO work through points of tension could help determine the ultimate success of a company.
Read moreHow a founder and a CEO work through points of tension could help determine the ultimate success of a company.
Read moreWe’re generally big fans of plug-and-play business intelligence tools, but they won’t scale with your business. Don’t rely on them after...
Read more'I have a bad feeling about this' are words leaders should live by, because the joke shows awareness and proactivity
Read moreThinking of and using the jobs users want to accomplish to inform your strategy will help boost SEO, improve conversion on generic pages, and...
Read more"What is your valuation?" As an angel investor, this is one of my first questions when talking to founders for a potential investment. And...
Read moreThere’s one metric that companies must get right in order to demonstrate their potential for growth and attract investors: their LTV/CAC ratio.
Read moreIt takes time and effort to gather, verify and package all this information for external review, so it helps to know what data and documents will be...
Read moreThere are five main points you should consider when developing a digital product. The first, and most important, is to establish how much you can...
Read moreFinancial projections are essential for any business, but in the case of tech startups, a financial model is one of the most important and overlooked...
Read moreIn addition to being chief product officer at Klaviyo, I now also have the honor of getting to speak to a lot of new and hopeful founders. Here are...
Read moreSmaller seed rounds mean shorter runways, so partnering with an investor who actually understands your business well enough to add value is critical.
Read moreIn the early stages of building a company, churn gives you quick feedback, which other metrics seldom do. Studying churn lets you run tests on your...
Read moreWe speak with about 200 private companies every quarter, and the vast majority of our conversations over the last three months have revolved around...
Read moreInvestors want you to raise enough capital to comfortably reach your financial and non-financial targets before another fundraise — raise what you...
Read moreWhile it’s not easy to convey less than stellar news about your company to investors and other stakeholders, it’s absolutely critical to be...
Read moreBig problems make room for big returns, and while I don’t presume to have a silver bullet solution, here are three ways deep tech founders can...
Read moreUsing Skio as an example, let's explore how to grow your customer base while maintaining a low churn rate.
Read moreHere are four groups of people I recommend spending more time with, starting today.
Read moreWhenever you open a new role, start by asking the question: How do we ensure that our selection is based solely on criteria that’s relevant to the...
Read moreI was so focused on the product experience that I didn’t think through other strategic initiatives like marketing, partnerships, or, at times,...
Read moreA well-crafted teaser trailer is the perfect first step toward developing a positive relationship.
Read moreThe media is abuzz with articles telling us how to improve B2B sales, but at the same time, we also see headlines like “The end of B2B sales.”...
Read moreVast amounts of information improve banks’ ability to support customers, but financial institutions must know how to use it.
Read moreFounders often come from successful cloud firms and have seen what an efficient sales machine looks like at the growth stage. But that is very...
Read moreWhile nothing is inherently wrong with building deep product moats, it is more prudent to focus on things where you can be at least 10x better than...
Read moreWe're now in the era of "value-add venture capital," where investors need to show founders that they will do more for them than merely...
Read moreYou can begin intelligence-driven investigation and evaluation much earlier without needing network access or information sharing.
Read moreRecruiting a winning engineering team can be intimidating, especially for first-time and non-technical founders.
Read more