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Tiger Global backs SaaS omnichannel social commerce platform SleekFlow in $8M funding

SleekFlow, which helps businesses build customer flow automation from messaging and live video to transactions, has closed $8 million Series A...

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Leanplum acquired by CleverTap as retention marketing platforms consolidate

CleverTap, a retention marketing platform, to acquire Leanplum, a customer engagement platform, for an undisclosed amount.

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Nigeria’s CredPal secures $15M in debt and equity to scale its BNPL product across Africa

The adoption of buy now, pay later (BNPL) in Nigeria as a payment option both online and at the point of sale is expected to record a CAGR of 20%...

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Adobe’s Customer Journey Analytics gets new experimentation options

Adobe today announced a number of new features for Customer Journey Analytics, its tool for tracking customers across platforms that is part of the...

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Voximplant’s service to build voice and video comms into apps comes out of beta

Companies that help businesses integrate voice and video communication into their apps and services have proliferated in recent years, with services...

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Shopware, an e-commerce platform that powers 100K brands, raises its first outside funding: $100M from PayPal and Carlyle

The e-commerce boom that started with the COVID-19 pandemic shows little sign of slowing down, and today a company called Shopware, which provides a...

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Flush with new capital, Foxtrot’s ‘convenience store of the future’ is coming to a location near you

Foxtrot is reimagining the convenience store experience by seeking out the best food items by local artisans along with its core offerings of coffee,...

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Conversational UX: The missing piece in your chatbot strategy

If we want chatbots to earn their place, we must ensure that bot developers are equipped with the right knowledge to improve the customer experience.

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Choices and constraints: How DTC companies decide which strategy to follow

In DTC, how companies decide omnichannel strategies depends on how well they know what their customers' choices are and what their ideal...

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Dixa acquires Elevio, the ‘knowledge management’ platform helping brands improve customer support

Dixa, the Danish customer support platform promising more personalised customer support, has acquired Melbourne-based “knowledge...

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Accounting platform Synder raises $2M to automate e-commerce bookkeeping

The company bills itself as an easy accounting platform for e-commerce businesses.

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