Customer Service

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Aisera lands $90M to automate customer service requests with AI

The VC who helped incubate Discord has quietly spun up an autonomous contact center startup

After several bruising months, industry analysts see Zendesk sale as pressure release

Zendesk drama concludes with $10.2 billion private equity acquisition

Neuron7 raises $10M to help customer service agents find solutions

Zendesk punished by investors after vowing to remain independent

Luminai (formerly DigitalBrain) gets $16M investment for customer support RPA-like tool

US names and shames Venezuelan doctor as notorious ransomware maker

Amazon-owned MGM makes a viral video show with surveillance footage from Amazon-owned Ring

Digital health unicorn Truepill conducts third round of layoffs in 2022