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SleekFlow, which helps businesses build customer flow automation from messaging and live video to transactions, has closed $8 million Series A funding.

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Leanplum acquired by CleverTap as retention marketing platforms consolidate

CleverTap, a retention marketing platform, to acquire Leanplum, a customer engagement platform, for an undisclosed amount.

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Nigeria’s CredPal secures $15M in debt and equity to scale its BNPL product across Africa

The adoption of buy now, pay later (BNPL) in Nigeria as a payment option both online and at the point of sale is expected to record a CAGR of 20% from 2021 to 2028, per this report. BNPL’s growth is further highlighted as GMV is predicted to increase from $204 million to over $1 billion [&hel…

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Adobe’s Customer Journey Analytics gets new experimentation options

Adobe today announced a number of new features for Customer Journey Analytics, its tool for tracking customers across platforms that is part of the company’s Experience Cloud portfolio. As the pandemic sped up the move to online shopping for a lot of brands and their customers, the need for b…

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Voximplant’s service to build voice and video comms into apps comes out of beta

Companies that help businesses integrate voice and video communication into their apps and services have proliferated in recent years, with services such as Twilio and Diagflow, an NLP platform developed by Google, burgeoning. Voximplant has raised $10.1 million so far to do similar things, and is …

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Shopware, an e-commerce platform that powers 100K brands, raises its first outside funding: $100M from PayPal and Carlyle

The e-commerce boom that started with the COVID-19 pandemic shows little sign of slowing down, and today a company called Shopware, which provides a set of open source tools to power online shopping experiences for some 100,000 mid-sized and larger brands, is announcing $100 million in funding to c…

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Flush with new capital, Foxtrot’s ‘convenience store of the future’ is coming to a location near you

Foxtrot is reimagining the convenience store experience by seeking out the best food items by local artisans along with its core offerings of coffee, ready-to-eat cafe meals and wine. 

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Conversational UX: The missing piece in your chatbot strategy

If we want chatbots to earn their place, we must ensure that bot developers are equipped with the right knowledge to improve the customer experience.

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Choices and constraints: How DTC companies decide which strategy to follow

In DTC, how companies decide omnichannel strategies depends on how well they know what their customers' choices are and what their ideal strategy will be.

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YC makes a Product Hunt, Product Hunt makes an a16z, a16z makes a YC

Tech innovation is a cycle, especially in the main character-driven world of early-stage venture capital and copycat nature of startups.

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When do layoffs matter? Trick question — always

Equity is the TechCrunch podcast about the business of startups, where we unpack the numbers and nuance behind the headlines.

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